Privacy Policy

1.  Introduction

Seddiqi Holding LLC, a company incorporated under the laws of the United Arab Emirates with registered office at P.O. Box 2123, is a parent company with subsidiaries that provide a range of products and services including real estate management, sale and repair of watches, jewelry, and accessories (“Company", "we" or “us” or “Seddiqi”).

We take your privacy seriously and are committed to protecting it through our compliance with this Notice.

 

This Privacy Notice (“Privacy Notice” or “Notice”) covers the personal information that Seddiqi may collect, create, or receive from you when you visit any of our offices, facilities, or our website www.seddiqiholding.com. This Notice outlines what our purpose and practices are for collecting, processing, using, maintaining, retaining, protecting, and disclosing your personal information.

 

This Notice does not apply to the following –

• Personal information collected by any third-party website or platform that is not directly managed by Seddiqi, even if such website or platform contains links to our website. Please refer to the privacy notice of such website/platform for information on the personal information being collected and for what purposes.
• Personal information collected and processed in the context of any other relationship (beyond being a guest/visitor) you might have with Seddiqi and/ any of its subsidiaries or affiliates e.g., as a customer, employee, contractor, or tenant. Please refer to the privacy notice issued for such relationships for information about how your personal information is collected and processed.

 

2. What personal information do we collect about you?

2.1        Personal information you give us

We primarily collect personal information directly from you for visitor access management in Seddiqi stores, offices, and other facilities and to conduct the other activities described in this Privacy Notice. We only collect the minimum amount of personal information required to conduct operational activities. The personal information we collect may include:

• Identification information such as name, contact details, photographs, government-issued identification, car details, preferences (related to food and beverages), employment information (related to company and designation).

The sensitive personal information collected may include:

• Information regarding special needs: to facilitate special requests made by you (for example, in relation to accessibility provisions in Seddiqi stores, offices, or other facilities).

 

2.2  Other personal information we collect

• Information collected as part of safety and security measures in Seddiqi offices, stores, or other facilities such as through CCTV footage (image and video), physical access logs, and communication channels.
• Information about your use and navigation of our website seddiqiholding.com (the website) such as, IP address or other device identifier, browser type, and information about the webpages you visit. For more information on the personal information collected using cookies and similar technologies, please refer to our website cookie policy.

 

3. What are the sources of your personal information?

The sources of your personal information may include without limitation the following:

• Directly from you: such as personal information you provide when you fill the visitor’s logbook at Seddiqi offices, stores, or facilities.
• Emails, text messaging services, and other electronic messages: these are the electronic text-based interactions between you and Seddiqi.
• CCTV cameras: CCTV footage (image and video) from CCTV cameras placed in our offices, stores, or other facilities.
• Information found on public sources such as LinkedIn (to the extent that same is publicly available and accessible) to make necessary preparations to enhance your experience when you visit Seddiqi stores, offices, or other facilities.
• Cookies and similar technologies: please refer to our website cookie policy for more information on this.
• The online form for enquiries on the website: this refers to personal information you provide when you fill out our online form for enquiries on the website.

 

4.Why do we collect and how do we use your personal information?

We process personal information of guests and visitors to our website, offices, stores, and facilities for several legitimate purposes as highlighted below:

 

4.1 For visitor management

Your personal information may be processed to manage your visit to our corporate offices, stores, or other facilities. We process your personal information based on our legitimate interest to ensure you have a seamless and unique experience during your visit.

If you make any special requests (such as in relation to accessibility), we may need to collect information relating to your special needs to make adequate provisions and ensure you have a seamless experience during your visit. In this case, we process your sensitive personal information based on your permission.

 

4.2   Managing guest arrival report

To manage your arrival at the Seddiqi HQ and deliver a personalized hospitality experience, we may process your personal information such as, photograph, name, designation, company, date of last visit, beverage preferences. We process your personal information based on our legitimate interest to provide a personalized and seamless experience for our guests.

 

4.3        Enquiries Management

We may process your personal information to follow up on enquiries and requests submitted on the website based on your permission. Personal information we collect, and process include – name, email address, phone number, and any personal information you choose to include in the body of your message.

 

4.4    To maintain security within our premises and keep the public safe 

We may process your personal information obtained through any system operated for security, safety, access management (CCTV, access control), or visitor management when you visit any of our stores, office locations, or facilities. Security records may include government-issued identification for visitor management, access logs, image, video, license plates, etc. from any of the security systems operated in our stores, office locations, or facilities. We collect and process such personal information pursuant to our legitimate interests to ensure the physical security of our employees, contractors, customers, vendors, other visitors, and assets located within the Seddiqi premises that the visitor is accessing to prevent loss, fraud, theft, injury, and other similar events. We also have a legal obligation to maintain security, ensure public safety, and to ensure compliance with local laws and regulations.

 

4.5 To comply with legal requirements and exercise or defend legal claims:

We may need to process and retain your personal information to comply with legal requirements to which we are subject. This may include sharing your personal information with relevant government authorities as may be required. We may also process your personal information where it is necessary for the purpose of exercising and defending legal claims.

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5.   Who might we share this information with?

We may disclose personal information as described in this Privacy Notice:

• We may share your personal information with members of Seddiqi, including subsidiaries and affiliates for the activities described in this Privacy Notice. Such group companies are located in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA). For more information, please follow the instructions provided in the “How do you Contact Us” section below.
• We may use carefully selected third parties to support with managing the website (such as, website development partners, cloud service providers), to carry out the other activities described in this Notice (such as, security and cleaning personnel). While providing such services, these third parties may have access to your personal information. Personal information shared with third parties is obligated by contractual agreement to ensure they exercise the same care when handling personal information as we do ourselves.
• We may share your personal information with government agencies, government officials, regulators, and law enforcement agencies to comply with any applicable law, regulation, government directive, court order, or legal process. For example, in case of investigation into any incident occurring in our stores, offices, or other facilities.
• We may share to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about visitors and guests is among the assets transferred. We may share with other companies and organizations for the purposes of fraud protection if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, employees, or others.

 

6.  Data Storage

The personal information that we collect is stored at a destination within the United Arab Emirates, Kingdom of Saudi Arabia, and through our authorized cloud service providers.

 

7. International Transfers

Personal information we collect may be transferred to, stored, and processed in the United Arab Emirates and the Kingdom of Saudi Arabia where one or more members of Seddiqi are located or maintain facilities. We carry out such transfers for the purposes described in this Notice. Where we transfer personal data outside the United Arab Emirates or Kingdom of Saudi Arabia, we take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering standard contractual/data protection clauses (or equivalent measures). If you would like more information on transfer mechanisms, please contact us using the details provided in Section - ‘How do you contact us?’.

 

8. Data Retention

Personal information is not kept any longer than is required for the legitimate purposes of the processing or to comply with applicable law. As we collect personal information for different purposes, there is not a single retention period for all personal information. We will only keep your personal information for as long as is reasonably necessary, taking into consideration the purposes outlined above and legal requirements under applicable law(s). For more information on where and how long your personal information is stored, and your rights of erasure, please contact us using the details provided in Section - ‘How do you contact us?’.

 

9. Data Security

The security of your personal information is an important concern to us. We use industry standard security controls to safeguard the confidentiality of your personal information and to make sure that your personal information is secure with us.

We have implemented and maintained appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All personal information you provide to us is stored on our secure servers behind a secure network. Examples of measures we take include:

• Imposing confidentiality obligations on our staff and service providers.
• Restriction of access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your enquiry or request.
• Using secure communication channels for transmitting personal information.
• Employing adequate administrative and technical controls to secure personal information.

10.  Cookies

This website uses cookies. Please refer to our cookie policy for information regarding the cookies enabled on this website and how to set your cookie preferences.

 

11.  What are your rights?

Depending on the jurisdiction, certain privacy laws allow you to exercise rights over your personal information. If you wish to exercise any of the rights noted below, we may ask you for additional information to verify your identity for security purposes, before disclosing personal information to you. We reserve the right to charge a fee, where permitted by law, for example, if your request is found to be manifestly unfounded or excessive.

If you would like to exercise the below rights, you may send a request to us at [email protected]. We aim to respond to all requests within a reasonable time in line with applicable law(s). If we require additional time due to the complexity of the request, we will promptly inform you. We may not always be able to fully address your request, for example,

• if it would impact the confidentiality we owe to others, or
• if we are legally entitled to deal with the request in a different way, or
• if your request involves deletion of personal information that is required to comply with legal requirements.

The section below provides the data privacy rights you have with regards to your personal information:

 

11.1 The right to access

You have the right to obtain confirmation whether we process personal information about you, receive a copy of your personal information held by us, and obtain certain other information about how and why we process your personal information (like the information provided in this Privacy Notice).

 

11.2 The right to rectification

You have the right to request amendment or update of your personal information (for example, if you change your name) and to have incomplete personal information completed.

 

11.3  The right to restrict processing

You have the right to restrict our processing of your personal information in the following cases:

• Temporarily for a period when you have contested the accuracy of the personal information.
• Temporarily for a period when you have objected to the legitimate interest identified by us.
• Your personal information has been unlawfully processed and you request the restriction of processing instead of deletion.
• Your personal information is no longer necessary in relation to the purposes for which it was collected and processed but the personal information is required by you to establish, exercise, or defend legal claims.

We may continue to use your personal information following a request for restriction, where:

• we have your consent; or
• to establish, exercise or defend legal claims; or
• to protect the rights of another natural or legal person.

 

11.4    The right to erasure (also known as 'the right to be forgotten')

You have the right to request the deletion of your personal information in the following cases:

• Where the personal information is no longer necessary in relation to the purposes for which it was collected and processed.
• Where our lawful basis for processing is consent. If you withdraw consent, we have no other lawful basis for the processing.
• Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us. If you object to our processing and we do not have overriding legitimate grounds.
• Your personal information has been unlawfully processed.
• Your personal information must be erased to comply with a legal obligation under UAE or KSA Law to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

• For compliance with a legal obligation; or
• For the establishment, exercise, or defense of legal claims.

 

11.5    The right to object

You have the right to object to our processing of your personal information if our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us.

 

11.6    The right to data portability

You have the right to receive your personal information provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal information is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.

 

11.7    The right to withdraw consent at any time (where processing is based on consent)

Where we process personal information based on your consent, you have a right to withdraw consent at any time. You can withdraw your consent by following the instructions provided in “How do you contact us” section of this Notice.

 

11.8    The right to lodge a complaint with a data protection authority

You have the right to lodge a complaint with the local data protection authority in your country or residence in which an alleged infringement of data protection law has occurred.

We sincerely hope that you will never need to, but you may, at any time, discuss your concerns with us by contacting us in one of the ways mentioned in Section 14 - ‘How do you contact us?’. We will closely review and ensure a timely response to any complaints we receive.

12. Children’s Privacy

We do not knowingly solicit or collect personal information from children under the age of 18 without prior verifiable parental consent. If we learn that a child under the age of 18 has submitted personal information without parental consent, then we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information that we have collected from children under 18, you may contact us by email at [email protected].

 

13. Updates on Notice

This Notice may change from time to time. We will notify you of changes to this Privacy Notice where required by applicable law. However, we recommend that you check this Notice periodically for changes.

 

14. How do you contact us?

In case of any queries related to this Notice, you can contact our Data Privacy Office by sending an email to [email protected].