Swiss Watch Services Terms and Conditions

1.  These Terms and Conditions apply to all repairs, replacements and other maintenance services carried out by Swiss Watch Services LLC (“SWS”)(“Service”) on any item given to SWS, whether directly or indirectly through its affiliates’ point of sales (“Point of Sales”), for Service.

2. SWS will verify the authenticity of the item submitted under this Job Card and will not provide its Service to an item that is determined upon inspection to be fake or modified (i.e. no longer in
compliance with original factory specifications). Should the item be identified by SWS or a Point of Sale as counterfeit or modified or reported stolen by a competent authority or connected with other criminal activity, SWS has the undisputable right to take any measure deemed appropriate to comply with the applicable laws and regulations.

3. Before commencing the Service, SWS will possibly take pictures of the item, and will issue a technical report that describes the conditions of the item and provides an estimate for the cost of Service (“Estimated Cost”). The technical report verifies the initial description of the item logged at the Point of Sale and highlights any conflict with the initial description. The Estimated Cost shall be net of VAT and any other applicable taxes, and does not include the charge for packaging, transporting and insurance, which shall be settled by the customer.

4. The initial description of the item logged at the Point of Sale is a non-technical summary provided to customers at the time of receipt. In the event of a discrepancy between the initial
description and the technical report, the technical report shall prevail. Neither SWS nor its affiliates, including but not limited to the Point of Sale, assume any liability for any discrepancy between the initial description and the technical report.

5. Apart from minor interventions, such as battery replacements and/or water resistance testing less than AED 500 in value, no repair will be undertaken until the customer approves the technical report and the Estimated Cost. If the customer’s consent is not received within eight weeks from the date of the technical report, SWS will send to the customer a notification of collection (“Notification of Collection”). The item will be returned unrepaired to the Point
of Sale or will be kept with SWS if the item was initially received directly by SWS until collected by the customer.

6. ​​If the customer provides consent before the expiry of the eight-week period, SWS will send the customer a Notification of Collection after repairing the item. The item will be repaired and returned to the Point of Sale or will be kept with SWS if the item was initially received directly by SWS until collected by the customer.

7.  If the customer rejects the cost estimate, SWS will not proceed with the repair and will send the customer a Notification of Collection. The item will be returned unrepaired to the Point of Sale or will be kept with SWS if the item was initially received directly by SWS until collected by the customer.

8. Neither SWS nor its affiliates, including but not limited to the Point of Sale, assume any liability for an item left by a customer for over 12 months from the date of Notification of Collection. If the customer does not collect an item within 12 months from the date of Notification of Collection, the customer will be charged an additional monthly AED 500 storage fee for each month the item remains with SWS. Items that were less than AED 5,000 when originally purchased will be disposed of at the end of the 12 month period from the Notification of Collection to avoid additional charges. SWS shall have the right to dispose of any other item not collected within 2 years.

9. The presentation of this Job Card in its original format (i.e. not a copy) is required upon collection of the repaired or unrepaired item. SWS will not return the item to any individual except the individual mentioned on this Job Card.

10. The customer authorizes SWS to send the item to any other service centre in the UAE or abroad or to the manufacturer of the item for the purposes of the Service without further consent from the customer. For an item requiring overseas repairs, the customer will be responsible for paying a minimum charge of AED 1,500 to cover the required shipping, insurance, customs and service charges, regardless of whether the item (including items that are under a sale, service guarantee, or warranty) is returned, repaired or unrepaired. Any additional amount will be communicated to the customer in advance.

11.  SWS delivers the Service pursuant to the terms of the technical report provided along with the repaired item.

12. Subject to Clause 7 above, in the unlikely event of the loss caused by SWS of an item submitted for Service, SWS will endeavour to replace the item with an identical model. If SWS is not able to replace the item with an identical model, SWS will consider one of the below options:

a. Replacement by a similar item from available stock provided that the customer shall accept a cash refund for the difference if the value of the replaced item is less than the value of the lost item or to pay the difference if the value of the replaced item is more than the value of the lost item; or

b. Cash equivalent of the retail value of a similar replacement item from available stock. We regret that sentimental, historical or antiquity value will not be entertained in determining the replacement value.

13. For information on how we process your personal data, please scan the below QR code to access the SWS privacy notice.